Customer Service & Business Writing Corporate Training

Front line law enforcement officers of the Trinidad and Tobago Police Service's Port-of-Spain Division were treated to a fun-filled and compact micro corporate training event at the Riverside Plaza building in Port-of-Spain, last week. All Covid-19 protocols were observed.

The two-day corporate training focused on Customer Service and Business Writing. The Customer Service training was titled "Executing Fruitful Customer Service Through Potent Communication", while the second training session was titled "Effective Business Writing & Design".

The training was the brainchild of acting Superintendent of Police, Karen Lancaster-Ellis and was ably supported by her superior, Senior Superintendent, Terrence Nobbee. Participants were granted certificates of participation on completion.

Our Director believes in evaluation; thus participants were asked to provide feedback about the training sessions. The following are some of the key evaluation areas.

"Executing Fruitful Customer Service Through Potent Communication":

1. Facilitator was engaging - 100% strongly agree

2. Course objectives were met - 90% strongly agree; 10% agree

3. Content was organised and easy to follow - 90% strongly agree; 10% agree

4. Facilitator was well-prepared and able to answer any questions - 90% strongly agree; 10% agree

5. Presentation materials were relevant - 80% strongly agree; 20% agree

6. The exercises/role plays were helpful and relevant - 90% strongly agree; 10% agree

"Effective Business Writing & Design"

1. Facilitator was engaging - 100% strongly agree

2. Course objectives were met - 87.5% strongly agree; 12.5% agree

3. Presentation materials were relevant - 87.5% strongly agree; 12.5% agree

4. Content was organized and easy to follow - 62.5% strongly agree; 37.5% agree

5. Facilitator was well-prepared and easy to answer any questions - 100% strongly agree

6. The exercises/role plays were helpful and relevant - 75% strongly agree; 25% agree

General comments offered for both training sessions:

"This course should be served as a refresher every six months".

"Well executed and great facilitator. May God bless her along the way".

"This course was very informative and I thoroughly enjoyed it".

"The course was really informative - the facilitator was really engaging and made the class fun to be in".